Welcome to Flyin' Miata!

Customer Service

Ordering information

  • Our online store is open 24 hours a day with a secure server for credit card transactions.
  • Call 1-970-464-5600 or 001-970-464-5600 if you need assistance with your order. We are open 8:30 am through 5:30 pm Mountain Time, Monday through Friday.

Payments

  • Credit/debit cards submitted via Bolt will be charged at checkout (regardless of product backorders).
  •  If some products are on backorder, certain products may have the option of being shipped ahead of the backordered products. Otherwise, we will ship out the complete order when everything is in stock. Contact us for more information about shipping the in-stock products ahead of backordered products on your order.

Information Security

Information security is critical to our business. Your credit card information is locked away behind a Level I PCI-DSS compliant backend and transmitted via 128-bit SSL encryption. We don't even have access to it, it's a fully tokenized system to prevent data breaches. We use firewalls and other security technology to prevent our computers from being accessed by unauthorized persons.

Shipping & Handling – General

  • Details on our free shipping policies
  • Orders with a total value of $750 or more (including shipping & handling charges) will be shipped via “signature required”. Process: You or someone in your home/unit/apartment will have to sign for the package(s). If no one is present to sign for the package(s) at the time of delivery, the driver should leave a note letting you know the package(s) has/have arrived and that a signature is required for release. The driver should make three attempts to obtain a signature before the package(s) is/are returned to Flyin’ Miata.
  • FedEx charges a return shipping fee when a package cannot be delivered due to an incorrect address. That fee will be charged to the customer if the error was through no fault of Flyin' Miata. NOTE: The customer will be charged shipping both ways to re-deliver the package.
  • Expedited shipping times (such as "two day air") refer to business days and not calendar days. Weekends are not included in the calculations. Also, shipping delays caused by weather will not be compensated by FedEx or Flyin' Miata.

Domestic shipping:

  • FedEx, USPS Priority and Express mail are used for domestic orders.

 International shipping:

  • Carriers have restrictions based on weight, box size, destination and even product. Not all carriers are available.
  • Duties and taxes are the responsibility of the recipient and payable prior to receipt of the package. Please refer to your government’s website on the importation of goods and FedEx.com for applicable fees.
  • All international shipments will be shipped via “signature required” shipping methods regardless of retail value.

 Financing through “Affirm

We've teamed up with Affirm to offer instant financing on everything we offer. The rate varies depending on your credit, but it's a whole lot less than paying interest on a credit card. You'll see Affirm as an option when you go to check out on our website. You'll have to provide some personal information including the last four digits of your social security number (only the last four) and they'll offer you an instant loan with surprisingly reasonable terms.

We spent a lot of time researching this; we wouldn't use a company that we're not willing to recommend to friends and family. Of course, it's always best to pay for your products up front, but if that's not possible we’re giving you a good alternative.

 The minimum amount for an extended Affirm loan is $50, but they will do a 30-day interest-free loan for less than that.

 Want to know more about Affirm? FAQ

 Warranty

  • Products are covered under their manufacturers’ warranty. Ask us for the warranty on individual products.
  • Warranty does not cover labor, import or shipping expenses associated with a failed product, failure caused by incorrect installation or failure of related components.

General

  • Price changes may occur without notice.
  • Orders placed online cannot be changed once the order is placed.
  • We reserve the right to ship products of equal or greater value.
  • Shipping and installation prices are not included in our catalog.
  • Sales tax will be added to orders shipped to any state that requires us to collect sales tax.

 Return Policy & Restock fee

Return information