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FAQ
Frequently Asked Questions
The Power Club
5% off everything for a year
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Racing, projects in the shop, development
Technical information
Dyno runs, misc. info, specs
Product support
Installation, tuning info
Testimonials
Customer feedback
Ordering/tracking info
Catalogs, tracking
Why people love Flyin'
Miata
Photos, events, staff, FM TV
Contact Flyin' Miata
Links
Flyin' Miata
499 35 Rd
Palisade, CO 81526 |
Ordering and tracking information
International dealers
Track a shipment
Want to order a catalog?
Want one of our gorgeous 32-page catalogs, suitable for
hours of dreaming and subtle hints? Sure, we'll send you one.
USA and Canada
Mexico
Other countries
Download the catalog
This is the 2006 edition. It is exactly the same as the printed version other than lower quality pictures. If
there are discrepancies between it and the website, the website is correct.
Entire catalog (2.2MB pdf)
Dowloadable
catalogs are published in Adobe Acrobat format. You will need the free reader
from Adobe if you don't have it.
Ordering information
Our online store is open 24 hours a day with a secure server for credit card transactions. If you prefer, we can call you to get the required information and to confirm your order. The store always has the latest products and prices, too!
If you prefer, you can also call 1-800-FLY-MX5S (1-800-359-6957) to order. We are open from 8:30 am to 5:30 pm Mountain Time, Monday through Friday. If you have questions about our products or need help with an installation, please call 1-970-464-5600. The installation process isn't new to us!
Information Security
Information security is critical to our business. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We store information gathered on secure computers located in a locked data center. The number of employees involved in the management of the data center that have physical access to these computers is limited. We use firewalls and other security technology to prevent our computers from being accessed by unauthorized persons.
We also require that any personally identifiable consumer information sent to us by you be encrypted using SSL encryption. To learn more about SSL, go to: http://webopedia.internet.com/TERM/S/SSL.html.
Shipping & Handling
UPS ground is used for domestic orders unless an expedited service is requested. A handling fee is added to all orders; $5.00 (per order) for domestic and $15.00 (per order) for international orders. We charge higher handling fees for orders that require additional packing time or paperwork. This includes, but is not limited to, orders that require a crate or pallet, as well as multi-package shipments through USPS, large salvage items and turbo kits. Some of our items have flat-rate shipping charges, which may or may not exceed actual shipping charges.
Our web store cannot properly calculate shipping for expedited orders, products that have dimensional weight, international orders, multiple box orders, drop ship orders, "kit" packages and APO/FPO addresses. If there is a difference of $10 or more between what the web store calculated and the order total, you will be contacted for approval to charge the difference to your credit card.
Shipping for international orders has to be calculated manually. We will email you shipping options after we download your order. We ship via UPS, US Post Office, and BAX Global. Carriers have restrictions based on weight, box size, destination and even product. If a carrier is not listed in the email we send, it is because it is not an available option.
Ship to Address
If you have not ordered from us previously and you wish to ship to an address other than your billing address, you will be asked to list the alternate address on your account with your issuing bank. If your bank will not add an alternate address to your account, you can send a copy of your credit card statement via facsimile facsimile (our facsimile number is +1-970-464-4887). The statement must show the bank name, your name, billing address and credit card number. All financial information can be blacked out because we are not interested in that information. Or, you can pay for the order via bank wire transfer, Western Union wire or a U.S. Post Office money order (for domestic orders only). We will not accept money orders from any other source. Pay pal may be used for select orders.
International Credit Card Verification Process
We require the name and telephone number of your issuing bank for international orders to obtain credit card verification. This information can usually be found on the back of your credit card. If we are unable to obtain address verification through your bank, you can send a copy of your credit card statement (see the information in the above paragraph). Or, you can pay for the order via bank wire transfer or Western Union transfer. Pay pal may be used for select orders.
Warranty
Products are covered under their manufacturers' warranty. Ask us for the warranty on individual parts. Warranty does not cover labor, import or shipping expenses associated with a failed product, failure caused by incorrect installation or failure of related components.
General
- Personal checks must be cleared by our bank (approximately 10 business days) before the order will be shipped.
- Price changes may occur without notice.
- We reserve the right to ship products of equal or greater value.
- Shipping and installation prices are not included in our catalog; call or e-mail to obtain them.
- Sales tax will be added to orders that are received within Colorado.
Fees
- A service fee will be charged for orders cancelled by the customer if payment was collected prior to the cancellation request.
- The fee to pay for an order via bank wire transfer is $25; there is no fee to pay for an order via Western Union wire.
- The fee for NSF checks is $25.
- UPS charges a return shipping fee when a package cannot be delivered due to an incorrect address; that fee will be charged to the customer if the error was through no fault of Flyin' Miata. NOTE: The customer will be charged shipping both ways to re-deliver the package.
Return Policy & Restock fee
- If a product is not returned in re-sellable condition, no refund will be issued and the product will be returned to the customer at the customer's expense.
- No refunds or exchanges will be processed for products returned after six months from the shipped date.
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For products returned up to 90 days of the shipped date: A 15% restock fee will be applied for products returned not due to our error as long as the product is returned in re-sellable condition. No restock fee will be applied if the customer opts for store credit in lieu of a refund.
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For products returned after 90 days and up to six months of the shipped date: A 20% restock fee will be applied for products returned not due to our error as long as the product is returned in re-sellable condition. Store credit will be applied instead of issuing a refund.
Refunds will be processed in the manner in which payment was received (i.e., if payment was made by credit card, the refund will be issued by credit card; if payment was received by Paypal, the refund will be issued by Paypal, etc). If the original credit card is no longer valid, a company check will be issued. A refund will not be issued on a different credit card. Another refund option for the customer is to request store credit in lieu of a refund if that is a better option for the customer.
Exhaust returns
Flyin' Miata cannot accept returns of exhaust components that have been installed or are not in new condition.
Return Policy for Salvage & Discontinued Products
Salvage, Discontinued, "Deal of the Day" and electrical products may not be returned unless the product is returned due to Flyin’ Miata’s error (e.g., the wrong product was shipped, etc). In that case, shipping charges will be refunded and no restock fee will be charged or the customer may elect to exchange the part with no financial penalty. |